SYMETRIX ANNOUNCES AIRTOOLS 6100 FIRMWARE UPGRADE
MOUNTLAKE TERRACE, WASHINGTON - JANUARY 2009: Symetrix is pleased to announce an optional firmware update for the AirTools 6100 Broadcast Audio Delay that adds user-specified offset to the TC89 (ESE clock) output
With
the new firmware, an additional menu in the 6100's user interface allows a
radio engineer to specify a constant offset time between zero and sixty
seconds for the TC89 output so that the studio clock displays the TID (time
in delay) plus the uplink/downlink latency. This allows the 6100 to easily
accommodate delays incurred from ISDN lines, codecs, satellite signals, etc.
Upgrades are only performed at the Symetrix factory. The fee for the upgrade
is $300 and also includes a full factory test and overnight return freight
to the customer via Symetrix' preferred carrier. The customer is responsible
for the inbound freight. Symetrix will attempt in good faith to perform the
upgrade the same day the unit is received and to ship the unit back no later
than the following day. The upgrade does not extend the unit's hardware
warranty.
To upgrade, contact Symetrix customer service by phone (+1 (425) 778-7728 -
8am to 4:30pm Monday through Friday PST), email (support@symetrixaudio.com),
or via the Internet (support.symetrixaudio.com). Be sure to include contact
information (including name, phone number, email and shipping address), your
unit's serial number, and your billing information (Symetrix accepts Visa,
MasterCard, and American Express). Symetrix will provide you with an RA
(return authorization) number that you must include with your shipped unit.
Owners of older 20-second AirTools 6100s may combine a 40-second delay
upgrade offer with this new firmware upgrade offer. The combined cost for
both upgrades is $400 with the same terms and conditions as detailed above.
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